Attention if order LVDS-Board from chalk-elec!!!

<asso.alwandi@...> writes:

I ordered the screen over a month ago and the money were

sent the same day with paypal. After 3 emails they answerd
me and said they will send it out within one week. 2 weeks
later and I stil havent received the screen. Now a month
later and no screen or money back or anything else.

DO NOT RECOMEND ever buying anything from them.Den

lördagen den 28:e januari 2012 kl. 09:59:00 UTC+1 skrev
robo:attention if you like to order LVDS -Board on

www.chalk-elec.com
this company is very dubios !!
details:
I ordered on 28.December and payed via paypal
I ordered with extra cost "DHL EXPRESS"
in 2.week in january i received nothing.
i wrote some mails , and always the answer: is sended,
i ask for the tracking number . :
today i received the mail with the tracking number bat :
i called the DHL.
1. this is not a DHL - Package !!
2. It is a Number for a german Post -Package !
I called the German Post:
1.this Number can not be find in the System
2. this Number is not Express Number , Express-Number

begin not with

"R" , begin with "E"
3.normally at the End of the Number is source - Country:
on this number is DE !!! (source Germany ) not

MY(Malaysia)

it is very dubios company ...
I booked my mony back today, i develop it by self , i

think it is

faster
regards
robo

Hi Yuri

All that sounds good, but:

If you do not give support for a product it must be either
foolproof working or .....

I understand that you are interessted to fullfil delvery but
you risk that in next step alll these guys will be on next
stage of frustration. The status I'm in. No support.

I bought from a "ready to help" big seller. But even he
never got tge vpack running.

So I'm still sitting here with a brick.

Mike

Hello Mike,

This question is not really related to me, because I’m trying to resolve situation with missed orders as a third-party person.
Anyway, here is my point of view on technical support:

  1. ChalkElec sells open-source products, you can get schematic and Gerbers from their website to better understand how to use it in your project.
  2. They also offer a lot of How-To and test images that allow to check product functionality.
  3. Every product has warranty and can be returned in case of any problem that can’t be solved on customer side.
  4. Also, I know that Ace do his best to answer technical questions that are mostly related not to hardware, but to specific software issues on customer side.

I don’t know what was the problem in your case, so please send email to me with description - I will try to help somehow.