BB Ai dead after first upgrade

I purchased a BB Ai from DigiKey. It arrived today. I updated, connected to wireless and reboot. The unit does nothing but get hot, only the LED that turns on is the one next to the USB C connector. any idea? can I get it returned, exchanged or something?


maybe ask digikey ?

I assume you tried another SD-Card with another image ( for AM5729

Can you describe what you did to upgrade the BB AI?

How are you powering the board?


If you can describe a bit more about what happened, I can work to analyze the failure and provide a replacement.


Thanks for all the pointers. As Robert Forsyth suggested. It was stuck booting up and flashing the firmware again solved the issue.

Thank you all