BBB does not recognize the serial/USB cable

It’s in all the way. The power LED stays steadily on, but still have the same problem I have upgraded to the latest software version from the web. page.

Do you know just where the BONE_DRV drivers are located at? And just what they are named? That why I can force those drivers to be installed

They are located on the board or here

Are the four user LEDs flashing?