BeagleBoneBlack not booting.. Need help woth RMA

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Hello All,

I am facing booting issue with our BeagleBoneBlack board, I tried running pre-compiled Android image on BBB. It kind of worked successfully for 2-3 times but later since 4th boot it has started giving error. tps65217 0-0024: Failed to read INT reg & bone-capemgr bone_capemgr.8: bone: scan failed (1 time)

After reading this mailing list i came to know about the issue about not able to read mac info from EEPROM. I think i need to get RMA support for this board. But unfortunately we bought this board from a distributor who actually bought board from authorized vendor.

Can anyone please tell me how do i get RMA support for this.

Thank you in advance for the help.

I am attaching the logs along with the post.

Regards
Mahesh

bbb-jb-log4.txt (36.5 KB)

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http://www.elinux.org/Beagleboard:BeagleBoneBlack#RMA_Support

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Thanks Gerald for your help. But as i mentioned in my earlier post that I have purchased this board from distributor who actually purchased this board from authorized vendor.
So in the RMA form can I directly mention authorize vendori’s name? My distributor is saying the I must get RMA address 1st from support portal & then he will arrange for sending the board back for repair. Is the procedure correct? Thanks for your valuable time.

Regards
Mahesh

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As long as the person you bought it from is an authorized distributor. Otherwise, we will reject it.

Gerald