Can't install drivers

Have tried multiple times to install the device drivers, but within a few seconds it tells me it’s failed. I have no clue what’s going wrong.

Windows 8, 64-bit computer.

Hello Susan,

Here is the problem from our end. You’ve given us pretty much nothing to go on, except that is doesn’t work. But I do know that the drivers do work on Win7 pro x64, but have never tried them on the Win8 x64 machine I have.

Anyway, knowing what errors you’re getting could help. Exact error messages please.