BBB support folks,
I know you are trying hard with a new product, and I commend your efforts (I’ve been in the same situation with many products over the years). So please understand that I’m not complaining, only offering a bit of customer perspective that might make your, and your user’s, lives a bit easier.
I’ll explain by summarizing the experience I’ve had today while I’ve been trying to update the software for some new BBBs. Finding the “latest” software (as the instructions urge one to do) can be, well, a bit like going on a scavenger hunt.
I believe it would cause less confusion among users (and therefore less support questions to you) if the various BBB images were named consistently and if they could be easily found by BBB users in one place.
I started with the info that is on the BBB as it comes out of the box.
The BBB image that arrived on the bone points you (via the onboard web server) to:
which gives you
BeagleBone Black (eMMC flasher)- Angstrom Distribution (BeagleBone Black) 2013-05-08 - more info - bittorrent
OK, that sounded good, so I flashed to that image.
After booting the 5-8-2103 software, I ran into the current problems re HDMI and started following the various posted threads. I then found myself here:
which tells me about “…troubleshooting method can be used in the 5/18 software update”. Hum, Ok, but where will I find that? Off to do some googling… which eventually leads me to
Here the link labeling makes it a bit harder to understand what is what…
The page says that the “latest image” is 2013.05.08…
AND it says that there are three “production image”s with dates from 2013.05.20, 2013.05.08 and 2013.04.13.
Uh, one of those dates is later than the “latest image” date… and the (time wise) latest was not the one that I found from the on-board BB link.
That’s a tad irritating as I now had to reflash multiple BBBs for a 2nd time. That could have been avoided if the “latest image” link had served up the “latest image”.
Lookin at more of this page, there are three “eMMC Flasher_ links. The link name implies these are SD images that when booted will flash the eMMC.
Yeah, but having just done the flashing from the 5-8 production image, I suspect that the other “production releases” are also really “eMMC flashers”.
Effectively the “images” are not really “production eMMC images”, they are micro SD card images, which when run, will flash the eMMC. Therefore the flasher naming convention is probably the most appropriate of the link names.
My observation is that this would all be a lot simpler for a BBB user if
the link/file naming convention was consistent and
the various available “images” were all in one place and
the link from the BBB web server landed you at that one place.
Just wanted to pass this along for consideration by the powers that be.
Now then, I’m off to use the 2013.05.20 file to see if I can get HDMI working, or at least use the EDID parser to get some diagnostic info.