how to RMA?

GoogleGroups
1

So I have a problem in one of my BBs, and I want to see if I can RMA
it. I went to the page below and filled the form with all the required
data. When I click on the Submit button, instead of sending the data,
I get asked to set up an email account in Seamonkey (the browser I am
using). I am not sure I want to set-up such an account. Am I missing
something? Why doesn't the Submit button just send the data in the
form as in many other websites?

http://beagleboard.org/support/RMA

2

Sounds like the page is corrupted some how or you have some malware.
Send a direct email with the required information to the RMA email account.

Gerald

3

Thanks Gerald.

I did a search within Gmail like so "label:beagleboard subject:rma "
and the second thread, dated 8/11/2014, has what seems like the same
problem as I have.

It looks like the web page is trying to send my data using whatever
email client I have configured the browser with. I tried Internet
Explorer and I got the attached dialogue box.

This seems to be an uncommon way of designing a web page, at least I
don't remember have encountered something like this before. Normally
the Submit button justs sends data without using an email client. I
don't feel inclined to configure email clients in browsers for
security reasons.

So yes, I prefer to send the request directly to the RMA email address
like you suggested. Is the address rma@beableboard.org?

rma_issue.png

4

I will pass this on to Jason so he can look into it.

Yes, that is the RMA address.

Gerald

5

Thanks, Gerald.

6

The web form is a mailto: form, so, yes, it just tries to use your
e-mail client. The form is there to help make sure you provide the
right information in the e-mail. This used to be much more common, but
now people typically setup some kind of database and create some kind
of e-mail output at the back end, if desired.

Is this really a big enough deal for me to create a back-end script
and have the server generate the e-mail?

7

Hi Jason,

I am fussy. To keep fussy people happy why not just add a line at the
bottom of the RMA web page along the lines of this:
"Tip: Alternatively you can email the information requested in the
form above to rma at beagleboard dot org."